FAQ

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal, Apple Pay and Google Pay. 

Where is my refund?

We aim to process refunds within three days of an item being returned to us per our return policy. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@onsramiami.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@onsramiami.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship to most regions worldwide that either accept DHL, FedEx or UPS.

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. We understand that by operating in a world that is working remotely, we would like to lessen the burden for shipping your item directly to you. For the most part, they do not exceed $20, even for global shipping. 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 7 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached (per our returns policy). Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

How do I return an item?

Please contact our customer service team via cs@onsramiami.com. Providing the return is within the 7-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

Questions Before Buying

I'm a heavy rider, what pulley is right for me?

Watch this video for more information>>> https://youtu.be/oFVTgK-Re4w   

For heavy riders we recommend to choose the biggest pulleys possible.  We also recommend to go for higher A (harder) wheels to get more range.

We set up all ONSRA Electric Skateboards so that they work for riders of all weights. However the recommended maximum weight is 120kg. They of course also work for heavier riders but will reduce the range and uphill power. 

  • If you ride a lot of uphill we recommend smaller wheels (97mm) + 45T ABEC Pulleys. This would be the perfect uphill setup. 45T 115mm Rubber wheels are meant for a comfortable ride and not really to go uphill. 
  • If you wanna ride off-road: The 60T 150mm Setup works the best for all riders. Definitely do not buy any bigger wheels (Yes, Evolve Skateboards Wheels work as well) 
  • Overall basically 115mm Wheels are NOT recommended for heavier riders as they are too soft. However if you don't mind about the range they can be perfect for you. We for example have plenty of heavier riders who love them. 

No worries we set up the board perfect for you. Please send us an email after your order so we can check it again and maybe change out the gear ratio for you if needed. Submit a request to cs@onsramiami.com

What is the fastest electric skateboard you can buy?

Our fastest ONSRA electric skateboard can go over 60km/h (37 mph)

The Setup you need to go fast!

  • 40T 120mm Wheels (or even bigger) 
  • Direct Drive + 130mm Wheels 

Keep in your mind! 

  • PLEASE wear a helmet!!! 
  • Full protections always please! 
  • Less acceleration means you have a speed setup and not an acceleration off-road setup anymore

Both the direct Drive and the Belt Drive deliver about the same amount of speed on default. Well on the belt drive you are able to customize the gear ratio. That pretty much means with smaller pulleys you can reach speeds over 60kmh but WE DONT RECOMMEND IT!!!! It’s too fast and dangerous. Without full protection it can really be dangerous. 

What is the best electric skateboard for beginners?

For electric skateboard beginners, we offer a special slow mode.

 

Mode 1: On all of our electric skateboards, we have a maximum of 20kmh and we don’t recommend going faster when you try it out for the first time. People who have board sport experience may have an easier time learning, but anyone can learn to ride an electric skateboard.

We recommend a longboard electric skateboard to start off as it’s a lot easier than a shortboard electric skateboard. Longboard electric skateboards have better stability due to having a longer board. In general, bigger wheels have smoother rides. After some practice, you will get better and your electric skateboard will be easier to ride. Any Wheels below 100mm are not recommended to start off. When you encounter a stone or pebble with smaller wheels you will definitely feel it, but boards with bigger wheels pebbles and stones won’t be a big deal.

What we recommend to start off:

  • Longboard and NOT Shortboard
  • Bigger softer wheels for a comfortable ride (thank us later) 
  • Mode 1 when you start off 
  • Kickpush instead of full acceleration

Which electric skateboard has the longest range?

Both the ONSRA  Direct Drive and Belt Drive have about the same range. Range depends on:

  • Weight
  • how soft are the wheels
  • Carving 
  • cold weather 
  • Pulleys You need the perfect setup
  • Setup on the Remote controller changed to the right wheels and gear ratio? 
  • Uphill 
  • Surface and where you ride
  • Wind 

You see range depends on so many factors. It's pretty difficult to measure the exact range of an electric skateboard. Something worth to mention is definitely: You should never ride your board to completely 0%. That's deadly for your battery. When we test the range we of course also are not able to go to completely 0%. The ranges below are real world ranges: 

Belt:

  • Range 120mm Cloudwheels: Up to 42km/26miles 
  • Range 115mm Rubber Wheels: 30km/19miles
  • Range with 97mm Wheels: 42km/26miles

Direct Drive:

  • Range: Up to 45km/28miles (97mm Wheels)
  • Range: Up to  30km/19miles (115mm Rubber wheels)

Which ONSRA board is right for me?

In the end, it depends on what you’re looking for exactly. 

In my opinion, choosing the right electric skateboard is highly personal. For those seeking a quiet, smooth ride we recommend  stealthy Direct Drive models. People can barely hear you as it’s smoother than any hub motor and the 115mm Rubber wheels that deliver the smoothest ride ever. Fabian climbed Frutt (a mountain in Switzerland) with this board, without any issues. 

Hands down the most versatile board is the highly customizable Belt motor electric skateboard. It’s the most customizable board we sell because you can change the gear ratio + any wheel you want even AT (off-road) wheels. 

For riders 200lbs/ 90kg and over we recommend the Belt motor board as you can add the upgrade the pulleys to 45T for more torque.

If you still don’t know which electric skateboard is the best for you please message us and tell us your specific needs. Let us help you find the perfect board!

Belt Drive vs. Direct Drive, which is right for me?

Fabian filmed a video going up a mountain with both boards: https://www.youtube.com/watch?v=ag68U8Ew640&t=124s 

Direct Drive: Needs almost no maintenance, completely quiet and more stealthy. However, I don't recommend going smaller than 97mm in wheels size or bigger than 130mm.

Belt: More versatile as you can change the gear ratio + for this board any wheels from Street to AT work + more waterproof.

Both boards: Same top speed and about the same range

My recommendation: As soon as you want the ability to ride off-road I recommend the Belt Version

Evolve Carbon GTR vs. ONSRA Black Carve, who won?

This is how they do it in Switzerland! Evolve Carbon GTR vs. ONSRA.

Watch this Alpine electric skateboard battle. Featuring Fabian’s expert feedback, join us on a ride in the hills of Lucerne.. Join us in the hills of Switzerland as we push the Evolve Carbon GTR to the limit, testing it against the ONSRA board prototype. Our board is designed to conquer even the biggest mountains without overheating or impairing performance.

Whether you go downhill or uphill, I’m convinced that our ONSRA board offers the best performance. Watch this video and decide for yourself.

How hot does the motor get? Will Fabian upgrade the motor of the ONSRA or will it stand strong against the Evolve Carbon GTR skateboard? TLDR; ONSRA does awesome but watch it for gorgeous views as ONSRA takes on Evolve Carbon GTR head to head.

ONSRA vs. Evolve Skateboards: https://www.youtube.com/watch?v=sfb0Hct2GAA&t=553s

Technical Stuff

What are CloudWheels?

Cloudwheels are from iWonder and the same wheels as Slick Revolution Foamies. iWonder is basically the factory that produces foamies and Cloudwheels. The foam core makes the wheels at 120mm insanely light.

I just ordered an ONSRA Direct Drive Black Carve. Do I need an adapter to put 120mm cloud wheels on it?

Yes, unless you buy the entire kit on our website.  

To make your board work with every set of longboard wheels on the market, we recommend buying the whole kit including KEGEL and original ABEC adapters for your board. 

You can buy accessories directly from us. Just send us a message if you need anything else.

Is the ONSRA Black Carve Direct Drive Battery pack removable?

It can be removed but not on the go.

Is it possible to swap decks on your board?

Yes, you just have to drill new holes in the deck.

We like the Evolve skateboard rubber wheels kit. Do you want to try 115mm Rubber wheels on Evolve?

Electric skateboard rubber wheels are a bestselling electric skateboard accessory. In order to add rubber wheels on an Evolve electric skateboard, you need the 32T drive gear KEGEL from Evolve. This is the only accessory you need to make the Rubber wheels work for you. https://evolveskateboards.de/collections/spare-parts/products/evolve-drive-gear-kegel-and-caguama

We are working on a metal pulley solution for Evolvers at this moment. This will take some time and we're not sure yet if it's smart idea given that the 32T pulley would make ONSRA around 70kmh/ 43mph fast 😅

How can I change the pulleys for ONSRA BELT ESK8?

https://www.youtube.com/watch?v=B_a0fFENOd0&t=12s

Change the pulleys on the ONSRA BLACK Carve Electric Skateboard. Learn why our metal pulleys offer better performance and less overheating. Plus, discover why we chose metal pulleys rather than plastic ones and why we chose high end screws for our hardware. We know metal makes the product more expensive, but we believe it’s worth the investment. Join Fabian as he changes the pulleys, and learn the details that can help you get the best electric skateboarding experience. There are so many details to get right - watch Fabian and learn how ONSRA’s belt board offers a superior experience - part by part.

How can I calculate the belt drive ratio on the Hobbywing Remote controller for any Belt drive electric skateboard?

https://www.youtube.com/watch?v=Z1QePVHLsPg&t=115s

Calculate the Hobbywing ESC belt motor drive ratio by dividing the big pulley with the small pulley. For example 45T : 15T = 3.0 (45T/15T) and 40T : 15T = 2.7 (40T/15T)

How can I reconnect my Hobbywing remote controller for ONSRA electric skateboards?

Watch the video: https://www.youtube.com/watch?v=-YJgWg8Ei-I&t=8s

It’s simple to connect your Hobbywing remote to your ONSRA board. ONSRA electric skateboards are fitted with Hobbywing remote controllers. Connecting the Hobbywing remote controller to your ONSRA electric skateboards only takes a few seconds.

Follow our step-by-step instructions and you will be good to go.

What to do if something isn’t working or you need help to report a problem with the board?

Please email cs@onsramiami.com and provide information about your issue. Also attach pictures and videos that show the board problem. With the video, we can try to figure out what exactly is the problem and we will try to solve it as fast as possible. Please use Google Drive or DropBox links if the video is too big to attach in the email. 

Warranty

What is not included in the warranty?

What is NOT covered under ONSRA Miami's warranty?

  • Wheels / Bearings / Bushings / Grip Tape are considered wear and tear items and will not be covered.
  • Damage caused by improper use, improper maintenance, or improper storage.
  • Any damage outside of normal use
  • Damage caused by unauthorized repairs of the product
  • Damage or injury to the rider or other objects caused by the skateboard or its accessories
  • Normal battery degradation from use.

If the product has a problem under the following conditions within the warranty period, company will charge basic repair fee:

  1. Improper operation include impact, crashing, etc.
  2. Disassembling, repackaging and repairing without company’s instruction.
  3. Motor stall and overweight usage.
  4. Irresistible force (fire, flood, earthquake, etc.)
  5. Used in a manner other than for recreation or transportation

Who covers shipping costs?
If your product is covered under warranty, shipping is free of charge for you. If it is not covered under the warranty, the customer must cover any shipping costs. For international orders, customers are requested to pay for the shipping fees within or not within the warranty period.

We recommend that you ship your ONSRA Product via FedEx, DHL or UPS and keep your tracking number for future reference. We recommend that you insure for the retail value. 

ONSRA GmbH will take responsibility for all packages that are signed for and received at our warehouse. Please contact your shipping service for shipments that do not arrive to our facility.

What does the warranty include?

What's Covered Under Warranty...And What's Not Covered

From the date of the purchase of the product we will provide 365 days free repair service if the product has quality issues. After 12 months, you will be charged a service fee.

What is covered under ONSRA Miami's warranty?

The warranty covers the deck, trucks, battery, ESC, motors, remote controller, and the charger from any manufacturing defects for 12 months from the date of purchase.  Please note that we only provide warranty for products purchased on our website. Purchases from other sources are excluded. 

Remote control and lithium battery can be replaced if they haven’t been disassembled in a year. Make sure to charge the lithium battery once every two weeks when not using it. Motor’s defects liability period is 12 months. Other accessories are not included in defects liability.

General Warranty

Here at ONSRA Miami, we warranty our products to be free of manufacturing defects for 365-days from date of purchase. This Limited Warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or misuse.

We are not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.

For your records, we recommend you save your original sales receipt with your ONSRA product manual and write the serial number directly on your product manual for reference.